Restore your iPhone, iPad, or iPod touch in iTunes on PC (2024)

iTunes 12.13 Windows

iTunes 12.12 Windows

iTunes 12.11 Windows

iTunes 12.10 Windows

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Table of Contents

iTunes User Guide

  • Welcome
  • How iTunes is changing
    • How to add items
      • Subscribe to Apple Music
      • Stream recommended music and video
      • Add and download music
      • Play Apple Music radio
        • Create an Apple Music profile
        • Share music with friends
        • See what friends are listening to
      • Customize Apple Music
      • Intro to the iTunes Store
      • Set up and view an account
        • Buy or download items
        • Rent movies
        • Download podcasts
      • Purchase music and video as gifts
      • Use a gift card
      • Create a wish list
      • Pre-order items
      • Download previous purchases
      • Use Family Sharing
      • Restrict access to explicit content
      • Authorize a computer
      • Problems using the iTunes Store
      • Import songs from CDs
      • Choose import settings
      • If you don’t see song information
      • Intro to using iTunes with iCloud
      • Automatic downloads
      • iCloud Music Library
      • Import items already on your computer
      • Import from other computers using Home Sharing
    • Transfer purchases from a mobile device
    • Import songs from the internet
    • Export music or video from other apps
    • Play music, video, and more
      • Play songs
      • Play songs from iCloud
      • Listen to internet radio
      • Play CDs
      • Use iTunes MiniPlayer
      • Adjust the volume
      • Adjust the sound quality
      • Problems playing music or audio
      • See movies, TV shows, and other video
      • See visual effects
      • Intro to playlists
      • Create, edit, and delete standard playlists
      • Create, delete, and use Smart Playlists
      • Use iTunes Genius
      • See which playlists an item is in
      • Organize playlists in folders
      • Save a copy of your playlists
      • Intro to burning CDs and DVDs
      • Create your own CDs and DVDs
      • Problems burning a disc
      • From a shared library
      • From email and more
    • Choose speakers
      • Stream content to Apple TV
      • Play movies on Apple TV
      • Get more help for Apple TV
    • Use HomePod with iTunes
    • Set up the iTunes Remote app
    • Intro to syncing
    • Sync iTunes content with your devices
    • Wi-Fi syncing
      • Sync photos
      • Sync app info
      • Transfer files
      • Problems syncing a video
      • Manage iPod shuffle
      • Use iPod as an external hard disk
      • Update device software
      • Restore to factory settings
      • Back up your iPhone, iPad, or iPod touch
      • Turn on your device’s accessibility features
      • Get more help for iPhone
      • Get more help for iPad
      • Get more help for iPod
    • Customize the iTunes window
      • Change song and CD information
      • Add artwork
      • Enter and view lyrics
      • Rate songs and other items
    • Find items and duplicates
    • Find a song with the column browser
    • Delete items
      • Change where files are stored
      • Use multiple iTunes libraries
      • Convert music file formats
      • Move your iTunes library to another computer
      • Install plug-ins
      • Update iTunes
      • Change the language
      • Bypass the Windows firewall
      • Connect to the internet
  • Keyboard shortcuts
  • Change iTunes preferences
    • Symbols used in iTunes
    • Accessibility solutions
    • More information on the web
  • Copyright
Restore your iPhone, iPad, or iPod touch in iTunes on PC (1)

You can use iTunes to reinstall the software on your device and restore it to its default settings. You might need to do this if you’re having problems with the device (for example, if it freezes or stops responding frequently) of if you’re getting ready to sell it or give it away.

Important: Restoring software on iPhone, iPad, or iPodtouch deletes all your information and settings. However, iTunes backs up your device before restoring it, so you can use the backup to restore your device to how it was when you last used it. See Back up your iPhone, iPad, or iPod touch.

  1. Connect your device to your computer.

    You can connect your device using a USB or USB-C cable or a Wi-Fi connection. To turn on Wi-Fi syncing, see Sync iTunes content on PC with devices on Wi-Fi.

  2. In the iTunes app Restore your iPhone, iPad, or iPod touch in iTunes on PC (2) on your PC, click the Device button near the top left of the iTunes window.

    Restore your iPhone, iPad, or iPod touch in iTunes on PC (3)
  3. Click Summary.

    Restore your iPhone, iPad, or iPod touch in iTunes on PC (4)
  4. Click Restore, then follow the onscreen instructions.

Restoring software on your iPhone, iPad, or iPod touch erases all your information and settings. To find out more about erasing all content and settings, see the Apple Support article Restore your iPhone, iPad, or iPod to factory settings.

If you turned on Find My iPhone, Activation Lock is on. You need to turn off Activation Lock before the new owner can activate iPhone for their own account. For information about turning off Activation Lock, see Remove a device from Find My iPhone on in the iCloud User Guide or the Apple Support article Activation Lock for iPhone, iPad, and iPod touch.

Important: Before disconnecting your device from your computer, click the Eject button Restore your iPhone, iPad, or iPod touch in iTunes on PC (5).


Thanks for your feedback.

Restore your iPhone, iPad, or iPod touch in iTunes on PC (2024)


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